Shipping Policy:

• Domestic Shipping: We offer standard shipping within the USA, which typically takes 5-7 business days. Expedited shipping options are available at an additional cost.

• Processing Time: Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
• Shipping Rates: Shipping rates are calculated at checkout based on the weight and destination of the order.
• International Shipping: Currently, we only ship within the USA. We are working on expanding our shipping options in the future.

Return Policy:

• Eligibility: Items must be returned within 30 days of purchase. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging with all tags attached.
• Non-Returnable Items: Customized products, sale items, and gift cards are non-returnable unless there is a manufacturing defect.
• Return Process: To initiate a return, please contact our customer service team at support@kenyaexiles.com. Once your return is approved, you will receive instructions on how to return your item.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Return Shipping: Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.

Exchange Policy:

• Exchanges: If you need to exchange an item for a different size or style, please contact our customer service team at support@kenyaexiles.com. Exchanges are subject to product availability.
• Process: Once your exchange request is approved, you will receive instructions on how to return your item. Upon receiving the returned item, we will ship the exchange item to you.

Privacy Policy:

• Information Collection: We collect personal information such as your name, email address, shipping address, and payment information when you place an order or create an account on our website.
• Use of Information: Your information is used to process orders, manage your account, and improve our services. We do not sell or share your personal information with third parties, except as necessary to fulfill your order or comply with legal obligations.
• Security: We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are processed through secure payment gateways.

Payment Policy:

• Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
• Billing: Your credit card will be charged at the time of purchase. If there are any issues with processing your payment, we will contact you via email.

Customer Service:

• Contact Information: For any questions or concerns, please contact our customer service team at support@kenyaexiles.com or call 1-800-987-6543. Our hours are Monday to Friday, 9 AM to 5 PM EST.
• Response Time: We strive to respond to all customer inquiries within 24 hours during business days.

Terms and Conditions:

• Use of Website: By using our website, you agree to comply with and be bound by our terms and conditions. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• Changes to Policies: We reserve the right to update or modify these policies at any time without prior notice. Please review our policies periodically for any changes.